Blogs
Using Actionable Analytics to Improve Customer Service while Reducing Costs
Pierre Malko | 2015/07/08
A short while ago, we were engaged by a large telecommunications client to address a costly claims management problem.
Phenomic Markdown - Version Zero
Jimmy Stevenson | 2017/03/21
A phenomenal, modular website compiler.
Omni-Channel Means More Than You Ever Imagined
Bob Carhart | 2015/08/04
Omni is one of the hottest buzz adjectives in today's business landscape.
Omni-Channel Customer Engagement
Pierre Malko | 2015/06/16
An Omni-Channel customer engagement is a strategic operations model that addresses the paradigm shift in consumer behavior and their use of multi-channel technologies.
Market Realities of Customer Loyalty
Cheryl Williford | 2015/07/01
Today customers have more choice than ever. Every business has some type of loyalty program, most revolving around the collection of points.
Mapping Customer Segmentation to Loyalty
Douglas Jones | 2015/07/08
For now, let's start with some of the basic customer segmentation measurements that can be used quickly and easily to provide some immediate value on segmentation.
Loyalty is More Than Just Points
Cheryl Williford | 2015/06/23
Customers have more choice than ever today, therefore customer satisfaction is essential to continued growth.
Iterative Thinking
Michael Donovan | 2013/07/22
This is about iterative thinking and not iterative development. Development is just one application of iterative thinking.
Harnessing Actionable Analytics to Reduce Attrition
Pierre Malko | 2015/06/23
Today we have incredible tools for managing, analyzing and visualizing Big Data.
Capabilities and Features of an Effective Customer Loyalty Program
Eric Fremont | 2013/11/06
A loyalty program, done right, can provide a significant competitive advantage.
CAMM Level 3 - Transcend to Continuous Deployment
John Gilbert | 2015/07/08
At Level 3, we build on the previous levels to reach the holy grail of Continuous Deployment, which facilitates lean, agile and adaptive software products.
CAMM Level 2 - Liberate Cloud Native Architecture
John Gilbert | 2015/07/01
At Level 2, the focus is on the architectural changes that are necessary to operate at cloud-scale.
CAMM Level 1 - Software Defined Infrastructure
John Gilbert | 2015/06/23
At Level 1 we discussed how following traditional deployment models in the cloud can cause costs to skyrocket.
Actionable Big Data Analytics
Pierre Malko | 2015/06/16
There is no doubt that interest in and adoption of Big Data Analytics has been on the rise.